Scenario: Your federal return is accepted, and you are trying to send the state as a state only return
You receive the following error on the Submission page in the e-file section.
Solution: Hold the state return. We will fix this in an update. DO NOT remove the check mark from Send State Only and resend the federal return with the state. The federal return will get rejected 902 and the state will not go anywhere.
Blog posted 02/24/2018
Scenario: You are a Desktop user and receive a validation error for MN due to PTIN/STIN
Solution: Make sure you have the latest update of MN and resend the returns.
Note: This does not impact Pro Online
We received the following message from AL department of Revenue:
Good Morning, Alabama Software Vendors
We have incurred a problem with getting acknowledgments out. We are working to resolve the issue.
I will let you know when we begin sending them again.
Note: The last acknowledgements we received to process was prior to noon on February 15th.
Blog posted 02/20/2018
Scenario: The following Ohio locality forms are not loading the menus
The following locality MO forms are not loading the menus
If you get stuck loading the menu, you will need to select the bottom Save and Exit on the left navigation panel. This will exit the return and you will have to re-open the return.
Solution: We will resolve this in an update
Scenario: You are receiving an error when trying to move to the e-file section if you have CA Form 3532 (HOH).
You can go ahead and file the Federal return
Tag the return with a return stage so you know to go back and file the state return
Solution: We will correct this in an update.
We received the following message from Massachusetts
If you received reject F1-1025 or FNRPY-1025, when choosing the optional tax rate and were rejected.
Please resubmit the returns after 9 p.m. (EST) this evening (Friday, February 16th)
Blog posted 02/16/2018 3:20 pm EST
2/27/18
We are still investigating why some M1PR’s do not have an acknowledgement. NO ACTION is required on your side at this time.
2/16/18
We currently have 54 M1PR returns sent between 2/10 and 2/14 that do not have an acknowledgement. We are researching these.
NO ACTION is required on your side.
Blog Posted 02/16/2018 12:58 pm EST
We received the following information from New Mexico early Friday evening:
As of the afternoon of 2/9/2018, New Mexico has fully opened for the processing of individual e-file returns. We have an extensive backlog of pending submissions, which we expect that may take upwards of a week to clear out. Given that, it still may be some time before acknowledgements are received on all outstanding submissions.
We received the following information from New Mexico
A brief status update on New Mexico e-filing of individual returns. We have been troubleshooting an ongoing internal issue, which has required the throttling of incoming returns. As a result, processing and acknowledgment of submissions has been significantly slowed. We are reaching the end of our troubleshooting and, contingent on the outcome of final review, are expecting to be opening fully later today. Once we are open, we do expect that we may take several days to process through the backlog. We apologize for any inconvenience.
We received the following information from New Mexico.
New Mexico will begin loading MeF submissions into the tax system today, February 8, 2018. Returns filed by taxpayers which indicate they do not want to provide a driver’s license or state id will be rejected with error code 847, Taxpayer declined to provide Driver’s license or State ID number, which is required by the State of NM.
New Mexico has reached out to vendors to acknowledge they will be a little delayed in processing acknowledgements of individual NM returns. New Mexico indicated they are throttling the processing of incoming individual returns to ensure they are able to respond more easily to any technical issues that may arise. This means that it may take longer than usual to issue acknowledgements.
Q: What should sites do that have not received acks for transmitted NM returns?
A: Nothing. If your site has transmitted NM returns and they have not been accepted or rejected, continue to wait as NM is currently working through their backlog to issue acknowledgements. They should start coming in over the next several days.