Tag: Pro Online

Pro Online: Using Paper Allocation only for Form 8888

07 Feb 18
Kim Manuel
,
No Comments

Scenario:  Your site uses Form 8888.  The preparer selects the return type of E-file: Direct Deposit

The preparer then scrolls down the Taxpayer Bank Account section in e-file and enters the full amount of the refund in the paper allocation section:

This results in a validation error because IRS MeF efile does not allow this situation

Solution:  Change the Federal return type to:  E-file: Paper Check and transmit the return again

Pro Online 2017: Form 8888 with Savings Bonds and Paper Allocation

07 Feb 18
Kim Manuel
, ,
No Comments

Scenario:  The taxpayer wants to have their refund split between a paper check.  You complete the 8888, select the appropriate savings bonds and allocate the remainder of the refund in the paper allocation box.  In this scenario, there is no direct deposit of any funds to a bank account

Problem:  The return receives the following validation error:

Solution:  We will fix this in an update.  You will want to hold the return until this is resolved.  This should be resolved within the next 48 hours

blog posted 02/07/2018

Pro Online: 2015 and 2016 Arizona Reject Code 500 (RESOLVED 2/16/18)

07 Feb 18
Craig Smith
, ,
No Comments

RESOLVED 2/16/18 – Prior Year AZ returns rejected for this reason can be resubmitted at this time

If your site has transmitted a 2015 or 2016 Arizona return and it has received the below reject code, please hold on to these returns and do not resubmit until notified. We are working to resolve the issue causing this AZ state reject code. Note: This DOES NOT impact 2017 Arizona submissions.

“AZ Reject Code: 500 – The ‘stateSchemaVersion’ attribute is invalid – The value ‘AZIndividual2016v1.3’ is invalid according to its datatype ‘String’ – The Enumeration constraint failed.; Return failed Schema Level Validation.”

Pro Online 2016 & 2015: Returns in transmitted status since 2/2 (Updated Info)

07 Feb 18
Kim Manuel
, ,
No Comments

Updated Info:

This does include prior year returns transmitted prior to 2/2/2018.  For 2016 returns, to determine if your “transmitted”r return falls into this situation; select the Client Rejects button on the Welcome page, switch to 2016 and select Validation errors from the drop down.  If the 2016 return is not on the validation list, it is impacted by this issue

For 2015 returns, to determine if your “transmitted” return falls into this situation, navigate to Reports >> Validation Errors and run the report.  If the 2015 return is not on the validation list, it is impacted by this issue

~~~~  Original Blog Post ~~~~

Scenario:  You have transmitted a prior year e-file and the return is still in transmitted status and you are not showing any validation errors.  These appear to be returns submitted after 2/1/2018. Issue ID 1001

Current Status:  We are actively researching this and will update this post when we have a resolution or additional information.

Blog posted 02/07/2018

Pro Online/Desktop – Delay in Issuing New Mexico Acknowledgements

06 Feb 18
Craig Smith
, ,
No Comments

New Mexico has reached out to vendors to acknowledge they will be a little delayed in processing acknowledgements of individual NM returns. New Mexico indicated they are throttling the processing of incoming individual returns to ensure they are able to respond more easily to any technical issues that may arise. This means that it may take longer than usual to issue acknowledgements.

Q: What should sites do that have not received acks for transmitted NM returns?

A: Nothing. If your site has transmitted NM returns and they have not been accepted or rejected, continue to wait as NM is currently working through their backlog to issue acknowledgements. They should start coming in over the next several days.

Product Update Alert: Tuesday, February 6th at 5:00am ET

05 Feb 18
Craig Smith
,
No Comments

We will be putting the returns in maintenance on Tuesday, February 6th at 5:00am ET for a series of updates.

Pro Online: Outstanding Fed/State Acknowledgements

05 Feb 18
Craig Smith

No Comments

Just as a heads up to sites that were preparing returns over the weekend (2/3 – 2/4), there were roughly 1,000 acknowledgements (Federal and state) that were delayed. They should start appearing at your sites throughout the morning.

Pro Online: New “State Only” Status

05 Feb 18
Kim Manuel
,
No Comments

The client list has a new status that you can filter returns on:   “State Only”

Can I filter my client list on the State Only status?

Yes

When will the State Only status display?

When you have electronically filed a state WITHOUT filing the federal return

Will the State Only status change when the state is accepted or rejected?

Updated 2/21:  Yes, the status will change to the final status of the state only return.  Accepted or Rejected

Blog posted 02/05/2018