3:15 pm EST:  All servers are out of maintenance mode.  If you are still getting the Maintenance gears, you will want to log out, close the browser (not just the tab), and log back in.  We will continue to monitor the changes that were implemented throughout the evening.  The refund/balance due monitor will remain off in 2017 while we continue to evaluate the system.

3:00 pm EST:  For users that are hitting active servers and in a return, you will be able to render a PDF, calculate the return, and efile the return as normal.  You are currently not seeing the calculations that appear on the right side of the return.

2:53 pm EST:  We are bringing another set of servers out of maintenance mode.  You may still see the maintenance window for returns if you are not connected to an active server.  You may have some workstations at your site able to prepare returns and some still hitting the servers still in maintenance mode.

2:50 pm EST:  We are bringing another set of servers out of maintenance mode.  You may still see the maintenance window for returns if you are not connected to an active server.

2:44pm EST:  We are bringing another set of servers out of maintenance mode

2:35 pm EST:  If you were in a return when we put the site in maintenance mode, we recommend you logging out, closing the browser and starting a new instance of the browser.

2:33pm EST:  Please hold off on submitting e-files until we notify everyone that all servers are online

2:29:  We are bringing the returns out of maintenance mode a few servers at at time.  You may see maintenance pages at various sites if you get switched to a different server while navigating through the return.

2:08 pm EST:  The returns are currently in maintenance to make some deploys to resolve the issue issue being experienced

2:00 pm EST:  We are putting the site in maintenance mode:

1:46 pm EST:  We will be putting the site in maintenance mode from  2:00 – 2:30 to move to a new message queue

1:38 pm EST:  Sorry for the delay as I was getting additional information from the team.  We are actively working to get the message queue online.  You should be able to navigate a little faster at this point, but you still cannot render calculations, prints or e-file.  In the event we need to move to another message queue we will put the time in temporary maintenance (no definite decision on this yet).

1:14 pm EST:  The queues are still in the process of coming back online

1:01 pm EST:  We are in the process of restarting some of the queues which is causing the backlog and slowness

12:52 pm EST:  We are still actively working this issue.  I will keep the blog updated every few minutes

12:42 pm EST:  Clicking Forgot Password and change Password is rendering an unexpected error.

12:28pm EST:  This is also causing the you to not be able to move between the pages.  If you are stuck in a spinning situation, click on the personal information section on the left navigation bar to leave the calculation cycle.

We are actively working to determine why the calculations are backing up which is making the site render slowly.  This is most likely causing your state menus to not load.  If you are stuck in a spinning situation, click on the personal information section on the left navigation bar to leave the calculation cycle.

We are aware and looking to resolve.

Resolved/Action Required

You can now resend NY returns rejected for R1122

(1) Select the return

(2) Navigate to the e-file page

(3) Select the Send State Only option  IMPORTANT:  The federal return type must be an e-file type

(5) Click through the warning message that the federal return will not be sent

(6) Select Save to navigate to the Transmission page

(7) Select Save and Transmit Return

Note:  If the federal return has been accepted, you must Save and Transmit the return from the Submission page.

~~~~~~ORIGINAL BLOG POST~~~~~~

Scenario:  You selected No Drivers License or State ID from the drop down list and receive the following reject

Reason:  The correct literal is not being sent in the state e-file

Solution:  We will correct this in an update.  Hold any rejects until we post that this has been resolved

Blog posted 01/31/2018

Update 2/1  3:35 pm EST

Illinois has modified their business rule to accommodate the filing of returns without an EIN.  You can now resend the returns by doing the following:

(1) Select the return

(2) Navigate to the e-file page

(3) Select the Send State Only option  IMPORTANT:  The federal return type must be an e-file type

(5) Click through the warning message that the federal return will not be sent

(6) Select Save to navigate to the Transmission page

(7) Select Save and Transmit Return

Note:  If the federal return has been accepted, you must Save and Transmit the return from the Submission page.

Update 1/31 3:48 pm EST

This is a new business rule for the state this year.  We have reached out to state for further clarification

~~~~ original blog post~~~~

Scenario:  My Illinois return is rejected for the following:

REJECTPAID PREPARER FIRM FEIN (PREPARERFIRMEIN OR MISSINGEINREASONCD) MUST BE PRESENT WHEN PREPARERPERSONNM IS PRESENT AND SELFEMPLOYEDIND CHECKBOX IS BLANK

What to do:  Hold these returns for now

Solution:  We have this under review Issue ID 893

Update 02/01

The Send State Only feature has been enabled

~~~~~ ORIGINAL BLOG POST~~~~~

We have temporarily turned off the Send State Only function.  If you have accepted federal returns and rejected states, please hold these until we enable this function again.

We have received some abnormal e-files and are researching the root cause.

Blog posted 01/31/2018

Scenario:  You run either one of these reports

Results:  Nothing (blank screen)

Solution:  This will be corrected in a future update

Blog posted 01/31/2018