Tag: RESOLVED

Update 4:37 pm EST

This has been resolved.  Any state that was now displaying certain sub-menus are now working properly

Update 12:51 PM EST

We are testing the solution for this on our QA site.  Once we have completed testing we will be posting an update strategy that will be have the least impact on all sites.

~~~~~ Original Blog Post ~~~~

Vermont: Homestead Declaration AND Property Tax Adjustment Claim and Renter Rebate Claim – The sub-menus here are not consistently opening when clicked. We have opened Issue #1205 to review this issue. The sub-menus that may not open are:

• HS-122
• PR-141
• HI-144
• LC-142

Minnesota: M1PR, specifically the MN-CRP menu(s) may not load when clicked. We have opened Issue #1206 to review this issue.

Update 2/20:  Resolved

Update 2/16:  We are still working through these returns.  This primarily impacts the two Site Production Detail reports, where returns are missing from the report and another symptom is the SIDN and preparer name is blank.

~~~~~  Original Blog Post ~~~~~

The Site Production Reports are missing data from 2/8 through 2/11.  We are replaying the returns to populate the reporting database for the Management Reports

Blog Posted 02/15/2018

2/10/18 – 6:20om ET

The issue has been resolved and sites can now transmit returns from the Transmission menu at this time.

2/10/18 – 5:55pm ET

No additional update to report. Continue to e-file returns from the Submission page of E-file.

2/10/18 – 5:17pm ET

No additional update to report at this time.

2/10/18 – 4:49pm ET

We are still investigating at this time. Continue to e-file returns from the Submission page of E-file.

2/10/18 – 4:20pm ET

We are receiving reports of users receiving an “Error Page – An unexpected error has occurred.” From what we have been able to gather, this appears to be occurring transmitting returns from the Transmission menu from the sites Welcome screen. We are currently investigating.

We recommend transmitting returns from the Submission page at this time.

Scenario:  You have submitted your MNPR returns, but have not received an acknowledgement on it. The screenshot below indicates what it looks like from Pro Online 2017 Client Status

Problem:  We have received the acks from MN, but they are not being successfully applied.

Solution:  We are working on a solution, please do not resend your MNPR returns that you have not received an acknowledgement for.

Blog posted:  02/09/2018  8:49 am EST

Update 9:43 am EST

We have resolved the issue with returns not being transmitted to the IRS.  We are in the process of sending them.  They should all be out to the IRS by 11:00 am EST

~~~~  Original Blog Post ~~~~

We are currently researching why a batch of returns are still pending transmission to the IRS.  These returns will appear in the “Transmitted” status on your side.  This seems isolated to a certain point in time yesterday, as returns sent later in the evening and this morning are being transmitted to the IRS.

Blog Posted 02/09/2018  7:11 am EST

2/10/18

The issue has been resolved where the LC-142 was not generating in the VT return when completed. For any potentially impacted VT returns, we recommend opening each return from the Client List to allow the current calculations/updates to be applied prior to submitting these VT returns.

2/7/18

An issue has been identified (assigned Issue #1055) with the 2017 Vermont Landlord Certificate, LC-142, pertaining to the Renters Rebate claimed on a VT return. The LC-142 is not generating in the PDF when completed in the VT program, potentially restricting the taxpayer(s) from receiving the renter rebate assuming other qualifications are met. The reason a taxpayer may not be receiving the renter rebate, if LC-142 is completed in the program), is due to the allocable rent from Line 9 not carrying to PR-141, Line 3. We will update this post once this issue has been resolved.

RESOLVED 2/16/18 – Prior Year AZ returns rejected for this reason can be resubmitted at this time

If your site has transmitted a 2015 or 2016 Arizona return and it has received the below reject code, please hold on to these returns and do not resubmit until notified. We are working to resolve the issue causing this AZ state reject code. Note: This DOES NOT impact 2017 Arizona submissions.

“AZ Reject Code: 500 – The ‘stateSchemaVersion’ attribute is invalid – The value ‘AZIndividual2016v1.3’ is invalid according to its datatype ‘String’ – The Enumeration constraint failed.; Return failed Schema Level Validation.”

Update 2/1  3:35 pm EST

Illinois has modified their business rule to accommodate the filing of returns without an EIN.  You can now resend the returns by doing the following:

(1) Select the return

(2) Navigate to the e-file page

(3) Select the Send State Only option  IMPORTANT:  The federal return type must be an e-file type

(5) Click through the warning message that the federal return will not be sent

(6) Select Save to navigate to the Transmission page

(7) Select Save and Transmit Return

Note:  If the federal return has been accepted, you must Save and Transmit the return from the Submission page.

Update 1/31 3:48 pm EST

This is a new business rule for the state this year.  We have reached out to state for further clarification

~~~~ original blog post~~~~

Scenario:  My Illinois return is rejected for the following:

REJECTPAID PREPARER FIRM FEIN (PREPARERFIRMEIN OR MISSINGEINREASONCD) MUST BE PRESENT WHEN PREPARERPERSONNM IS PRESENT AND SELFEMPLOYEDIND CHECKBOX IS BLANK

What to do:  Hold these returns for now

Solution:  We have this under review Issue ID 893