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Pro Online: 2015 and 2016 Arizona Reject Code 500 (RESOLVED 2/16/18)

07 Feb 18
Craig Smith
, ,
No Comments

RESOLVED 2/16/18 – Prior Year AZ returns rejected for this reason can be resubmitted at this time

If your site has transmitted a 2015 or 2016 Arizona return and it has received the below reject code, please hold on to these returns and do not resubmit until notified. We are working to resolve the issue causing this AZ state reject code. Note: This DOES NOT impact 2017 Arizona submissions.

“AZ Reject Code: 500 – The ‘stateSchemaVersion’ attribute is invalid – The value ‘AZIndividual2016v1.3’ is invalid according to its datatype ‘String’ – The Enumeration constraint failed.; Return failed Schema Level Validation.”

Pro Online: Product Update Alert – Wednesday, February 7th at 5:00am Eastern

06 Feb 18
Craig Smith
No Comments

We will placing the site in maintenance mode on Wednesday, February 7th at 5:00am Eastern to release a series of updates. Items scheduled to be delivered are:

  • Fix a display issue that is not displaying the refund generator on the first question of the Health Insurance questionnaire

Pro Online/Desktop – Delay in Issuing New Mexico Acknowledgements

06 Feb 18
Craig Smith
, ,
No Comments

New Mexico has reached out to vendors to acknowledge they will be a little delayed in processing acknowledgements of individual NM returns. New Mexico indicated they are throttling the processing of incoming individual returns to ensure they are able to respond more easily to any technical issues that may arise. This means that it may take longer than usual to issue acknowledgements.

Q: What should sites do that have not received acks for transmitted NM returns?

A: Nothing. If your site has transmitted NM returns and they have not been accepted or rejected, continue to wait as NM is currently working through their backlog to issue acknowledgements. They should start coming in over the next several days.

Product Update Alert: Tuesday, February 6th at 5:00am ET

05 Feb 18
Craig Smith
,
No Comments

We will be putting the returns in maintenance on Tuesday, February 6th at 5:00am ET for a series of updates.

Pro Online: Outstanding Fed/State Acknowledgements

05 Feb 18
Craig Smith

No Comments

Just as a heads up to sites that were preparing returns over the weekend (2/3 – 2/4), there were roughly 1,000 acknowledgements (Federal and state) that were delayed. They should start appearing at your sites throughout the morning.

Pro Online/Desktop: Notification from Indiana Department of Revenue

31 Jan 18
Craig Smith
No Comments

The Indiana Department of Revenue sent out the below messaging to all software vendors.

The Indiana Department of Revenue became aware this morning of a duplicate deposit situation that occurred with several of our customers overnight. We apologize for this inconvenience. Please be assured, the department is doing everything we can to rectify the situation. As of today, all customers’ second deposits are currently pending to be removed within 24 hours. Again, we apologize for the inconvenience and we appreciate your cooperation during this process.

1040NR Returns Claiming Treaty Exempt Wages are Eligible for E-file

29 Jan 18
Craig Smith
,
No Comments

F1040-NR users claiming a tax treaty exemption for W-2 income this year are now eligible to e-file those returns. If eligible to claim this exemption when completing a 1040NR return, got to Basic Information > Schedule OI > General Information. To claim the treaty exemption, you first must check the box “Check if you were subject to tax in a foreign country on U.S. exempt income” then enter the applicable amount of wages from the W-2. The below red text will be removed now that the e-file block has been removed for 1040-NR returns claiming the treaty exemption for wages. Don’t worry, you CAN e-file these returns.

After completing the applicable information within the Schedule OI > General Information, select Continue to complete the rest of the Schedule OI’s menus, such as “Income Exempt from Tax”. This is where you will select the country and Tax Treaty Article to support the exempt wages.

Pro Online: Product Update Alert – January 29th at 5:00am Eastern

28 Jan 18
Craig Smith
No Comments

The site will be placed in maintenance on Monday, January 29th at 5:00am Eastern to release a series of updates.

  • M1PR menu not loading. This has been resolved
  • 1040NR – Removed e-file block if tax exempt treaty income is claimed on the return.
  • Forms Completed – Under Deductions, “Education Credits” now appears after completing F8863.
  • Health Insurance – Fixed an issue where exemption menus were not visible when indicating NO insurance for all household members all year.